Bodo Health Corporation (“Bodo”) provides speech therapy services through the use of an online video platform, website, and/or portal (the “Bodo Services”). Bodo is dedicated to maintaining high standards of confidentiality with respect to all information that has been provided to us in connection with our services, with a particular focus on personal and personal health information. Bodo has policies, procedures and guidelines in place designed to protect your information.
At Bodo, protecting your privacy means that (i) we keep your information and the relationship you have with us in strict confidence; (ii) your information is not sold; (iii) you have control over how we obtain, use, and give out information about you; and (iv) you have access to the information we have about you.
Personal Health Information Protection Act, 2004 (Ontario), the Personal Information Protection and Electronic Documents Act (Canada) and substantively similar legislation in other jurisdictions. The privacy law applicable to you is the law of the jurisdiction where you use the Bodo Services.
The sources of personal and personal health information for the Bodo Services include the following:
- Demographic information which is entered by you (or someone authorized by you) including your first name, date of birth, time of appointment and payment information; and
- Information about yourself and your medical history which you (or someone authorized by you) provide in connection with the provision of the Bodo Services to you.
The personal health information collected is only used by Bodo for the purposes of supporting or providing the Bodo Services to you. Correspondingly, access to personal and personal health information is restricted to Bodo’s authorized employees and contractors who have a legitimate need-to-know in relation to providing the Bodo Services to you.
In certain instances, Bodo may also share your demographic information with third party service providers performing functions on our behalf, including without limitation vendors that process credit card orders (such as Stripe), provide us marketing or promotional assistance, or analyze our data. Bodo has agreements in place with all such third party services providers which require such service providers to keep your information confidential and secure, and which ensure that our service providers may not use or disclose your information for any purpose other than providing the services on our behalf.
Bodo does not trade, rent, sell, use or disclose your personal or personal health information for any other purposes, unless it has your consent or is otherwise authorized by law.
You should also be aware that technical information may be collected by Bodo through your use of the Bodo Services. For example, this information may include your IP address, browser type, operating system, access times and information about the way you use the Bodo Services, as well as your geo-location for the purposes of confirming that you are located in an authorized jurisdiction with respect to the provision of the Bodo Services. Bodo uses this technical information to track usage patterns for purposes such as improving the operation and content of the Bodo Services and the user experience, and compiling anonymous aggregate and statistical information. Bodo reserves the right to disclose such anonymous aggregate information to third parties.
As part of the collection of technical information via the Bodo Services, Bodo may use “cookies” or similar technologies, such as pixel tags, with respect to the Bodo Services. “Cookies” are small text files placed on your device that can collect and store a variety of information, including your preferences and activities when using the Bodo Services. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a website. Web browsers typically allow users to disable permanent and/or temporary cookies.
For greater certainty, Health Services Providers contracted by Bodo are subject to privacy legislation and professional requirements that govern their management of personal and personal health information, including information they collect, use and retain in the course of providing services through the Bodo Platform.
For greater certainty, Bodo only collects, uses and discloses personal and personal health information with your consent, which consent may be express or implied. There may also be situations where Bodo’s collection, use or disclosure of your personal and personal health information without consent is authorized or required by law.
Your provision of personal and personal health information to Bodo means that you agree and consent that we may collect, use and disclose such information to provide the Bodo Services to you in accordance with this Policy. If you do not agree with these terms, you are requested not to provide any information to Bodo and not to use the Bodo Services.
Bodo may also use personal information to inform you of current and/or new service offerings or opportunities that Bodo believes will be of interest to you, in accordance with Canada's Anti-Spam Legislation. Such communications may be made by way of telephone, text message, direct messaging, e-mail, fax or regular mail. You provide your consent to Bodo contacting you in this manner when you participate in the Bodo Services. You may opt-out of receiving such communications by contacting Bodo at the address below.
Remember, the choice to provide us with your personal and personal health information is always yours, and your consent for us to use your information can be withdrawn at any time on reasonable notice, subject to legal or contractual requirements. However, your decision to withhold particular details may limit the services we are able to provide and may make it more difficult for us to provide the Bodo Services to you
Privacy safeguards, as outlined in applicable privacy laws, apply to the personal health information collected, used and disclosed in connection with the Bodo Services. Personal and personal health information is kept in strict confidence and is used or disclosed only as authorized or required by law.
In addition, Bodo has strict technology and security safeguards in place to ensure that your personal and personal health information is protected against theft, unauthorized access, disclosure, inappropriate alteration or misuse and the records containing the information are protected against unauthorized copying, modification or disposal. All safety and security measures are also appropriate to the sensitivity level of your information.
It is important to note that the Bodo Services involve sending your information, using encryption technology, via the internet. However, the internet is not a secure method of communication, and Bodo cannot guarantee the privacy or security of information sent via the internet. No security or encryption Bodo provides can protect against every circumstance. Bodo will continue to monitor security issues and will update and improve security when it is reasonable and practical to do so.
You are responsible for the general security associated with your personal computer or other device you may use to access the Bodo Platform.
Bodo suggests you take additional measures to protect your security. These might include:
- Ensure you are using the most secure web browser currently available. Occasionally, security patches will be available to fix known security gaps associated with your web browser. You should monitor and implement these patches where appropriate.
- Web browsers often use a “cache” to temporarily save web pages in your computer’s memory. Although the cache is designed to improve performance, subsequent users of your computer may be able view web pages previously visited by you by accessing the information in the cache. You should always completely close your web browser after each session through the Bodo Platform. You should also frequently clear your cache.
- Ensure you have up-to-date virus protection software on all systems and that you run virus scans regularly.
- All connections to the Internet under your control should be protected by firewall protection to help prevent unauthorized Internet access to your systems.
- When receiving care through the Bodo Platform, choose a private location and be aware of those who may be around you.
The Bodo Services are provided to you on the basis of the information that Bodo has collected about you. Accordingly, it is very important that your personal and personal health information are accurate and complete and Bodo endeavours to ensure that any personal and personal health information provided and in our possession is as accurate, current and complete as possible for the purposes of providing the Bodo Services to you.
In addition to your account information which is available through your account at all times, Bodo will provide you with access to your personal and personal health information in accordance with applicable privacy laws as well as Bodo’s applicable policies and procedures. Bodo reserves the right to require that any request for access to your information be made in writing. Generally, there is no cost for a request for access to your personal and/or personal health information. However, Bodo reserves the right to charge such costs on a case-by-case basis in accordance with applicable laws. You will be notified in advance if such charges apply.
You may also request correction to errors in your information collected through the Bodo Services. Such corrections are handled by Bodo in accordance with applicable privacy laws and the policies and procedures established by Bodo.
If you have any questions regarding accessing and/or amending your information, please contact the Bodo Privacy Officer at the address noted below.
Bodo retains personal and personal health information only as long as is reasonable to fulfill the purposes for which the information was collected, or for legal or business purposes.
Bodo will store your personal and personal health information on its internal servers and/or with its services providers located in Canada whenever possible and reasonable to do so. Bodo may also use service providers located outside of Canada from time to time, and in such case your personal and personal health information may be transferred to and maintained on servers located outside of Canada and may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. Bodo has taken and will take appropriate technical, organizational, and legal steps to ensure that your information is treated securely and in accordance with this Policy, and no transfer of your personal or personal health information will take place to an organization or country unless there are adequate controls in place including the security of your information.
When your information is no longer required for Bodo’s purposes, we have procedures to destroy, delete, erase or convert such information into an anonymous form, in all cases in a way that protects your privacy and in accordance with any applicable retention and destruction legislative or regulatory requirements.
Bodo may from time to time review and update its privacy practices and this Policy. In the event of any such amendment, an appropriate notice will be provided to you through the Bodo Services.
Bodo’s Privacy Officer is responsible to receive and address privacy-related complaints and concerns associated with the Bodo Services. If you have a privacy-related complaint or concern regarding the Bodo Services, we encourage you to contact the Bodo Privacy Officer at the following:
Bodo Health Corporation
Attn: Chief Privacy Officer
440 Laurier Avenue West
Ottawa, ON. K1R 7X6
Phone: +1 (855) 909-2636
If the Bodo Privacy Officer is unable to resolve your privacy-related complaint or concern to your satisfaction, you may contact the information and privacy commissioner in your jurisdiction for additional assistance and information.
Please see: https://www.priv.gc.ca/resource/prov/index_e.asp for contact information for the information and privacy commissioner in your province or territory.